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Terms Of Supply

Our terms

  1. These terms

    1.1. What these terms cover. These are the terms and conditions on which we supply products to you.

    1.2.Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  2. Information about us and how to contact us

    2.1. Who we are
    . We are Chef James a sole trader established in England and Wales. Our address is Chef James c/o Watermill Accounting Limited, Future Business Centre, Kings Hedges Road, CB4 2HY.


    2.2. How to contact us
    . You can contact us by writing to us at hello@chefjames.co.uk or Chef James 
    c/o Watermill Accounting Limited, Future Business Centre, Kings Hedges Road, CB4 2HY.

    2.3. How we may contact you
    . If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.

    2.4.”Writing” includes emails
    . When we use the words “writing” or “written” in these terms, this includes emails.
  3. Our contract with you

    3.1. How we will accept your order
    . Our acceptance of your order will take place when you receive confirmation of your order on our website with an order number and confirmation of deliver time and date, at which point a contract will come into existence between you and us.

    3.2. Payment. 
    Payment for our products is made online through the payment processor S
    tripe Payments UK Limited (“Stripe”). We do not process any payment details this is done on our behalf by Stripe.  In the event your payment is not successfully processed through Stripe and the product has been provided to you then you will remain liable to pay for the cost of the products received from us.  If the products have not yet been provided then we will not delivery the meals contained in your order.

    3.3. If we cannot fulfil your order
    . We’ll do all we can to make sure your order can be fulfilled but we can’t be liable for any other loss costs or damage caused by a delay to your deliver or any part of the order being out of stock.  Wherever possible, if we are unable to fulfil your order, we will inform you of this in writing before your anticipated delivery date. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, we have been unable to source ingredients from our suppliers, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. Any meals not delivered will be refunded.  Please note that refunds may take 5-10 days to be credited to your account.

    3.4. Your order number
    . We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

    3.5. We only sell to selected postcodes in the UK
    . Our website is solely for the promotion of our products in the UK and we only deliver to those UK post codes set out on our website. Unfortunately, we do not deliver to addresses outside these postcodes and in any event any postcodes outside the UK.

  4. Our products

    4.1. Products may vary from their pictures
    . The images of the products on our website are for illustrative purposes only. Your product may vary from those images.

    4.2. Product packaging may vary
    . The packaging of the product may vary from that shown in images on our website.

    4.3. Homemade products may vary
    . Our products are homemade and contain ingredients which may vary from time to time.  Whilst we use the same recipe each time, our products contain ingredients which may vary at different times of the year and may lead to a variation in the products and their ingredients from time to time, especially considering seasonality implications specifically on ingredients.  The homemade nature of the products does mean there will be a natural variance in our products from time to time.
  5. Our rights to make changes

    5.1. Changes to the products and these terms
    . We may make changes to the product or components of the product.  If any such change amends the ingredients or proportion of ingredients in our products we will amend the ingredients declaration that comes with your product.  If you are unhappy with these amendments, please contact us.

Providing the products

6.1. Delivery costs
. The costs of delivery will be as displayed to you on our website.

6.2. When we will provide the products
. During the order process we will let you know when we will deliver the products to you.

6.3. We are not responsible for delays outside our control
. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, 
but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4. If you are not at home when the product is delivered
. We agree with you a short delivery window for your products and I am a sole trader who cannot keep returning with the products.  Also, the products will become spoiled due to their perishable nature if they are not delivered and refrigerated in your home at the time agreed. So if no one is available at your address to take delivery we will not be able to provide your products and you will still be charged the full amount for the products.

6.5. When you become responsible for the goods
. A product which is goods will be your responsibility from the time we deliver the product to the address you gave.  As these goods are fresh and perishable you will then be responsible for appropriate storage.  We cannot be held liable for any deterioration or fault in the products as a result of your failure to store products appropriately.

6.6. What will happen if you do not give accurate or required information to us
. We may need certain information from you so that we can supply the products to you, for example your delivery address. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us accurate information or providing information we need within a reasonable time of us asking for it.

7. Cancelling an order.

7.1. Right to change your mind: As an online retailer we are governed by the UK Distance Selling Regulations.  However, as our products are perishable goods, the regulations relating to the return of unwanted goods does not directly apply to us.

Once your order has been made, we will order the ingredients and make the product for you so we’re sorry but if you cancel the order once confirmation has been provided you will still be charged the purchase price for the items in your order.

7.2. What happens if you aren’t happy with the product?
  Your rights will depend on whether there is anything wrong with the product or the incorrect product has been delivered.  As we sell perishable goods that are designed to be fresh and consumed either on the day of delivery or (subject to the use by date) the following day, how you store and use the items may immediately affect their quality. Accordingly, we ask that you inspect the products on delivery and let us know then if you believe the product to be faulty, materially not as described or the wrong item has been delivered.  If you notify us at the time of delivery and hand the product back to us then we replace the item, if we are able to do so within a reasonable period, or refund the price.

7.3. Refunds after delivery:
We may give refunds after delivery in the event you can demonstrate you have the legal right to reject the products, however, in no event will a refund be made in relation to products outside of their use by date or which you cannot demonstrate have been stored correctly.

7.4. Your obligation to return rejected products
. If you wish to exercise your legal rights to reject products you must either return them by handing them back to the person delivering the products or allow us to collect them from you.

7.5. Cancelling the contract because of something we have done or are going to do
. If you are ending a contract for a reason set out at (a) to (d) below the contract, provided you have emailed us at hello@chefjames.co.uk prior to the delivery slot, the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

  1. we have told you about change to the product or these terms which you do not, acting reasonably, agree to;
  2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  3. there is a risk that supply of the products may be significantly delayed because of events outside our control; or
  4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons.


7.6. How we will refund you
.  We will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from                      the price, as described above.


8. If there is a problem with the product

8.1. How to tell us about problems. If you have any questions or complaints about the product, please contact us at hello@chefjames.co.uk.

8.2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.  For more detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06 or visit www.dti.gov.uk.

9. Price and payment

9.1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 9.3 for what happens if we discover an error in the price of the product you order.

9.2. We will pass on changes in the rate of VAT
. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

9.3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

9.4. When you must pay and how you must pay. We accept payment through Stripe and payment must be made at the time of order.

9.5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of National Westminster Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.

9.6. What to do if you think an order confirmation is wrong. If you think an order confirmation is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

10. Our responsibility for loss or damage suffered by you

10.1. Limit of liability. If we fail to comply with these terms our liability will be limited to the purchase price of products you had paid to us in accordance with your order.  We will not the liable for any other losses, including but not limited to, obtaining replacement of the products from any other third party.

10.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

10.3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. How we may use your personal information

11.1. How we will use your personal information. We will use the personal information you provide to us:

  1. to supply the products to you;
  2. to process your payment for the products;
  3. in accordance with our privacy policy; and
  4. if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

    11.2. We will only give your personal information to third parties where the law either requires or allows us to do so.

    12. Other important terms

    12.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

    12.2. You need our consent to transfer your rights to someone
    . You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

    12.3. Nobody else has any rights under this contract
    . This contract is between you and us. No other person shall have any rights to enforce any of its terms other than
    Stripe who may enforce the terms of this agreement in order to process payment on our behalf.  Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

    12.4. If a court finds part of this contract illegal, the rest will continue in force
    . Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    12.5. Even if we delay in enforcing this contract, we can still enforce it later
    . If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

    12.6. Which laws apply to this contract and where you may bring legal proceedings
    . These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.