Providing the products
6.1. Delivery costs. The costs of delivery will be as displayed to you on our website.
6.2. When we will provide the products. During the order process we will let you know when we will deliver the products to you.
6.3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4. If you are not at home when the product is delivered. We agree with you a short delivery window for your products and I am a sole trader who cannot keep returning with the products. Also, the products will become spoiled due to their perishable nature if they are not delivered and refrigerated in your home at the time agreed. So if no one is available at your address to take delivery we will not be able to provide your products and you will still be charged the full amount for the products.
6.5. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave. As these goods are fresh and perishable you will then be responsible for appropriate storage. We cannot be held liable for any deterioration or fault in the products as a result of your failure to store products appropriately.
6.6. What will happen if you do not give accurate or required information to us. We may need certain information from you so that we can supply the products to you, for example your delivery address. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us accurate information or providing information we need within a reasonable time of us asking for it.
7. Cancelling an order.
7.1. Right to change your mind: As an online retailer we are governed by the UK Distance Selling Regulations. However, as our products are perishable goods, the regulations relating to the return of unwanted goods does not directly apply to us.
Once your order has been made, we will order the ingredients and make the product for you so we’re sorry but if you cancel the order once confirmation has been provided you will still be charged the purchase price for the items in your order.
7.2. What happens if you aren’t happy with the product? Your rights will depend on whether there is anything wrong with the product or the incorrect product has been delivered. As we sell perishable goods that are designed to be fresh and consumed either on the day of delivery or (subject to the use by date) the following day, how you store and use the items may immediately affect their quality. Accordingly, we ask that you inspect the products on delivery and let us know then if you believe the product to be faulty, materially not as described or the wrong item has been delivered. If you notify us at the time of delivery and hand the product back to us then we replace the item, if we are able to do so within a reasonable period, or refund the price.
7.3. Refunds after delivery: We may give refunds after delivery in the event you can demonstrate you have the legal right to reject the products, however, in no event will a refund be made in relation to products outside of their use by date or which you cannot demonstrate have been stored correctly.
7.4. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them by handing them back to the person delivering the products or allow us to collect them from you.
7.5. Cancelling the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract, provided you have emailed us at firstname.lastname@example.org prior to the delivery slot, the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
7.6. How we will refund you. We will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described above.
8. If there is a problem with the product
8.1. How to tell us about problems. If you have any questions or complaints about the product, please contact us at email@example.com.
8.2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For more detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06 or visit www.dti.gov.uk.
9. Price and payment
9.1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 9.3 for what happens if we discover an error in the price of the product you order.
9.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
9.3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
9.4. When you must pay and how you must pay. We accept payment through Stripe and payment must be made at the time of order.
9.5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of National Westminster Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.
9.6. What to do if you think an order confirmation is wrong. If you think an order confirmation is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
10. Our responsibility for loss or damage suffered by you
10.1. Limit of liability. If we fail to comply with these terms our liability will be limited to the purchase price of products you had paid to us in accordance with your order. We will not the liable for any other losses, including but not limited to, obtaining replacement of the products from any other third party.
10.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
10.3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. How we may use your personal information
11.1. How we will use your personal information. We will use the personal information you provide to us: